Great Outcomes is a contact centre consultancy that manages the process of strategic development of a contact centre for client organisations.
We work with clients who have existing contact centres, to optimise performance and increase contact centre productivity.
We provide specialist skills in client consulting and project management to help our clients achieve superior outcomes in the management of their call centres.
Great Outcomes was established in 2001 to service the consulting needs of the contact centre industry.
Giles Potter, Managing Director, established Great Outcomes and leads the company. Great Outcomes has its office in Auckland, New Zealand, and has clients in industry sectors such as:
- Healthcare
- Office equipment
- Telecommunications
- Dairy industry
- Paper and wood products
- Textiles
- Government
Great Outcomes is a corporate member of TUANZ (Telecommunications Users Association of NZ), and Trans-Tasman Business Circle (Australia and New Zealand).
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